Q&O COllective Privacy Policy

1. Introduction

Q&O Collective ("we", "our", "us") is an informal joint venture collaboration between independent business entities ("JV Partners") operating collectively under the name Q&O Collective.

Q&O Collective is committed to providing quality services and protecting the privacy of individuals whose personal information we collect, handle and store.

This Privacy Policy explains how personal information is collected, used, disclosed, stored and protected in accordance with:

• The Privacy Act 1988 (Cth)

• The Australian Privacy Principles (APPs)

• Where applicable, international privacy frameworks including the GDPR

For transparency:

• Q&O Collective operates as a collaborative brand and delivery structure

• Personal information may be collected and processed by Q&O Collective and/or individual JV Partners depending on the service being provided

• Each JV Partner also maintains their own independent privacy obligations and policies

Where personal information is collected directly by a JV Partner in their own business capacity, that partner’s privacy policy will apply.

2. What is Personal Information?

Personal Information is information or an opinion that identifies an individual.

This may include (but is not limited to):

• Name

• Address

• Email address

• Phone number

• Social media handles

• Business details

• IP address and device data

3. Why We Collect Personal Information

We collect personal information for the primary purpose of operating Q&O Collective and delivering our services, including:

• Service delivery

• Communications

• Client onboarding

• Marketing and education

• Event registrations

• Collaboration activities

• Payments and invoicing

• Legal and regulatory compliance

Where reasonable and practicable, we will explain why information is collected and how it will be used at the time of collection.

4. How Personal Information is Collected

Personal information may be collected through:

• Q&O Collective websites and contact forms

• Event registrations and forms

• Social media platforms

• Direct communications (email, phone, messaging apps)

• Media and publications

• Publicly available sources

• Cookies and analytics tools

• Third-party platforms and service providers

5. Cookies and Digital Tracking

Our websites may use:

• Essential cookies (website functionality)

• Analytical cookies (performance and usage insights)

• Marketing cookies (advertising and remarketing)

These may include third-party cookies from platforms such as Google, Meta, LinkedIn and other digital service providers. Cookies can be managed through browser settings.

6. Use of Personal Information

We may use personal information for:

1. Service Delivery – providing services, programs, consulting, collaborations

2. Communications – updates, notices, confirmations, enquiries

3. Marketing – education, offers, insights, promotions (opt-out available)

4. Operations – administration, scheduling, payments

5. Improvement – analytics, service improvement, experience optimisation

6. Legal Compliance – regulatory, contractual, and legal obligations

 

7. Disclosure of Personal Information

Personal information may be disclosed:

• To JV Partners where required to deliver services

• To service providers (IT, payments, communications, marketing, CRM)

• To contractors and consultants

• Where required by law

• For business structuring, restructuring, or collaboration purposes

All reasonable steps are taken to ensure third parties handle data securely.

8. Overseas Disclosure

Some service providers may store data outside Australia (including the US, EU and UK). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

 

9. Data Security

We take reasonable steps to protect personal information from:

• Misuse

• Loss

• Unauthorised access

• Modification

• Disclosure

However, no system of transmission or storage is completely secure.

10. Data Retention

Personal information is retained only as long as required for:

• Service delivery

• Legal compliance

• Business operations

Where no longer required, information will be securely destroyed or de-identified.

 

11. Access and Correction

You may request access to, or correction of, your personal information by contacting us in writing. Identification may be required before release of information.

 

12. Marketing Communications

You may opt out of marketing communications at any time using unsubscribe links or by contacting us directly.

 

13. Complaints and Enquiries

If you have a complaint or enquiry regarding privacy:

Email: hello@qandocollective.com.

We will:

• Acknowledge complaints within 14 business days

• Investigate promptly

• Aim to resolve within 30 business days

If unresolved, complaints may be referred to the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/

 

14. Relationship with JV Partner Privacy Policies

Q&O Collective operates as a collaborative joint venture structure.

Where services are delivered directly by individual JV Partners, their respective privacy policies may apply in addition to this policy.

This policy governs:

• Q&O Collective brand operations

• Q&O Collective platforms

• Joint services

• Collaborative programs

• Shared infrastructure

 

15. Policy Updates

This policy may be updated from time to time. The current version will always be available via Q&O Collective platforms.